← Motherly Notes School

Privacy Policy

Version 2.0 · Effective October 27, 2026

Summary for Parents

  • Safety & Integrity: We do not sell personal data, we do not engage in targeted behavioral advertising, and we never display advertisements to children.
  • Parental Consent: Enrollment and payment by a parent or legal guardian serve as verifiable parental consent for children to participate and submit instructional work. For free activities and evaluations, consent is given when the parent creates and verifies their account.
  • Student Work & Sharing: Student coursework, writing, artwork, audio recordings, or videos may be shared publicly for educational, promotional, or school community purposes in de-identified form (with student names and faces removed or obscured). Any public display showing a child’s identifiable face requires a separate, explicit parental photo/media release.
  • Class Recordings: Live online class sessions may be recorded and are available only inside the secure class portal to families enrolled in that class.
  • Educational Technologies: We use modern instructional aids and cloud-based software to assist our staff with educational delivery, coursework evaluation, and administrative management.
  • Parental Control: You may inspect, correct, export, or request deletion of your child’s records at any time by contacting contact@motherlynotes.com.

1. Scope & Platform Users

  • This Privacy Policy applies to app.motherlynotes.com and related services offered by Motherly Notes. Our platform serves:
  • Parents/Guardians: Primary account holders who register, pay, and grant consent.
  • Students: Learners, including children under 13, accessing lessons, completing exercises, and submitting coursework under adult supervision.
  • Instructors & Staff: Teachers and contractors operating under school agreements to deliver instruction and evaluate learning.
  • Administrators: Personnel managing school operations, scheduling, and system security.
  • Visitors/Guests: Individuals accessing general site pages or joining live learning games via code.

2. Information We Collect

  • Parent Information: Full name, email address, optional secondary contact email, telephone number, billing address, home time zone, and language preference.
  • Payment Details: Payments are processed securely by independent third-party payment gateways. Motherly Notes stores only transaction identifiers, order history, invoice records, card-on-file status, and tuition balances. We do not collect or store full credit card numbers.
  • Student Profile Information: First name, username, age or grade level, placement results, avatar selections, and optional classroom check-in responses. Student accounts sign in with a username, and school notices go to the parent's email.
  • Coursework & Instructional Submissions: Typed text, digital handwriting, character practice sheets, artwork, audio recordings (pronunciation practice, reading drills, oral exam responses), video assignments, attendance logs, and evaluation metrics.
  • Live Class Recordings: Live online class sessions may be recorded for student review, quality assurance, instructor training, and safety. Recordings are available only within the secure class portal to families enrolled in that class section.
  • Classroom Communications: Messages, discussion board posts, and internal classroom wall contributions.
  • Staff Verification Data: Digital contract records (names, timestamps, IP addresses, document fingerprints), instructional schedules, and logged instructional hours.
  • Technical & Diagnostic Data: Browser type, device details, operating system, IP address, sign-in timestamps, and essential session identifiers or cookies necessary for login and language preference functions.

3. How We Use Information

  • Provide Chinese language instruction, curriculum delivery, and academic evaluations.
  • Support instructors with automated instructional aids, educational software, and administrative tools to facilitate course delivery, grading, and pedagogical materials.
  • Manage enrollment, time-zone scheduling, tuition billing, reminders, and account access.
  • Deliver transactional school notices, class updates, and announcements.
  • Make recordings of live classes available to enrolled families for review within the secure class portal.
  • Protect the integrity and security of our online learning environment.
  • Showcase educational achievements: As agreed upon during registration, Motherly Notes may share or publish student-created coursework, projects, handwriting, artwork, voice recordings, or videos for educational, community, or promotional purposes on school channels or the internet. All such shared work is de-identified (names removed and faces blurred or omitted). Showing an identifiable student face requires a separate, explicit media consent document signed by the parent.

4. Children’s Privacy & Parental Rights (COPPA)

  • Motherly Notes complies with the Children’s Online Privacy Protection Act (COPPA).
  • Parental Consent: We do not knowingly collect personal data from children under 13 without prior verifiable parental consent. For paid classes, consent is obtained when parents register, agree to school terms, and submit tuition payment. For free activities, trials, and evaluations offered before payment (such as placement reviews), consent is obtained when the parent creates and verifies their account.
  • Proportional Collection: We collect only student information reasonably necessary for educational participation.
  • Parental Review & Deletion: Parents have the right to review their child's records, direct us to delete personal information, and refuse further collection. Requests may be submitted to contact@motherlynotes.com. Deletion requests are processed subject to essential legal, tax, or accreditation recordkeeping obligations.

5. California & Student Privacy Disclosures

  • SOPIPA & California Student Protections: In accordance with California’s Student Online Personal Information Protection Act (SOPIPA), we do not sell student data, amass commercial behavioral profiles, or engage in targeted behavioral advertising directed at students.
  • California Consumer Privacy Rights (CCPA/CPRA): California parents and adult students may request access to, correction of, or deletion of their personal information, and may limit the use of sensitive personal data to authorized educational purposes. We do not sell personal information. Our public information pages and completed parent purchases use the advertising measurement tag described under Service Providers, which California law may treat as "sharing"; turning on Global Privacy Control in your browser opts you out, and no student learning areas use it.
  • Browser Signals: Our platform does not track users across unaffiliated third-party websites and does not alter performance based on browser "Do Not Track" signals.
  • Educational Agency Records (FERPA / Charter Schools): When providing services funded through public charter schools or educational agency purchase orders, Motherly Notes acts as a school contractor/official with legitimate educational interests under FERPA. Educational records processed under such agreements remain accessible to and governed by the sponsoring school’s policies.

6. Service Providers & Third-Party Processors

  • We work with vetted third-party vendors who provide operational and technical infrastructure under binding contractual obligations to keep data secure and confidential. These include:
  • Payment Processors: Handling secure, PCI-compliant billing and invoice processing.
  • Virtual Classroom & Conferencing Tools: Facilitating live group instruction and breakout sessions.
  • Cloud Infrastructure & Enterprise Software Providers: Delivering database storage, hosting, computational instructional aids, and platform uptime.
  • Email & Communication Systems: Delivering administrative receipts, course notifications, and parent announcements.
  • Educational Enrichment Partners: Verifying course completion or attendance to unlock student partner benefits.
  • Advertising Measurement (Meta Platforms): On public information pages and when a parent completes a purchase, a Meta Pixel tag sends Meta the page visited, browser and device details, IP address, Meta cookies, and for purchases the amount and currency, so we can measure and improve our Facebook and Instagram ads. It never runs in student learning areas, never receives child information, and is off for visitors in the EU, UK and Switzerland and for browsers sending Global Privacy Control.
  • We do not sell student or parent data to any third party.

7. Internal Access & Security

  • Role-Based Limitations: Instructors and staff have access strictly to rosters, student usernames/first names, submitted coursework, and instructional communications necessary for teaching. Instructors cannot access parent billing details, credit cards, or parent personal email addresses.
  • Security Safeguards: We employ reasonable, industry-standard administrative and technical safeguards, including TLS encryption in transit, encrypted storage, and access controls, to protect data against unauthorized access.
  • Limitation: No internet transmission or storage system is completely impenetrable. Motherly Notes cannot warrant absolute security or guarantee against unauthorized local copying, third-party screen captures, or compromised user passwords.

8. Data Retention

  • Educational Work & Portfolios: Student coursework and account records are retained while an account remains active and for at least eighteen (18) months following course completion to maintain records, placement levels, and portfolio continuity. Inactive accounts may be archived until a parent requests deletion.
  • Business & Legal Records: Payment transaction history and invoice records are retained as required by tax and accounting laws. Institutional compliance and contract signature audit trails are retained permanently to verify agreements.

9. International Users

  • Motherly Notes operates from California in the United States. If you access our platform from outside the United States (including Taiwan, mainland China, Singapore, Canada, or Europe), your information will be transferred to, stored, and processed in the United States. Enrolling in our courses constitutes consent to this cross-border transfer.

10. Policy Updates & Contact

  • We may periodically revise this Privacy Policy. Substantive modifications will be reflected by an updated Effective Date. Continued use of the platform constitutes acceptance of the current policy.
  • Motherly Notes · Attention: Privacy & Data Administration
  • Email: contact@motherlynotes.com
  • Mailing Address: 324 S. Diamond Bar Blvd., Diamond Bar, CA 91765, USA

Notice for Students

Hi students! Welcome to Motherly Notes!

  • What You Do: You’ll write Chinese characters, submit homework, share cool drawings, and record your voice or videos practicing your lessons.
  • Sharing Your Great Work: Sometimes we share awesome student artwork, handwriting, or voice clips with our school community or on our website to celebrate what you've learned. When we do, we never put your name on it, and your face is never shown unless your parent signed a special permission slip.
  • Safe Classrooms: We never show you ads, and we never sell your information. Teachers only see your class username and your homework, never your private email or home address.
  • Questions? If you or your parents ever want to check or update your work, just ask your parent to email us at contact@motherlynotes.com!

See also our Terms & Conditions.