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Terms & Conditions

1. Parties and Acceptance of Terms

  • This Terms of Use and Enrollment Agreement ("Agreement" or "Terms") constitutes a legally binding contract between Motherly Notes ("the School," "we," "us," or "our") and the parent or legal guardian ("Parent," "you," or "your") purchasing, registering for, or accessing our educational services on behalf of yourself and each enrolled minor student ("Student").
  • Motherly Notes provides live online instruction, self-paced courses, digital curriculum, and related educational services (collectively, the "Services"). By accessing our website, creating an account, clicking "I Agree," or completing a purchase or enrollment, you affirm that you have read, understood, and agree to be bound by this Agreement, both in your individual capacity and on behalf of your enrolled Student(s). If you do not agree to these Terms, you may not access or use the Services.

2. Eligibility, Account Registration, and COPPA Consent

  • 2.1 Adult Supervision and Purchase: Only a Parent or legal guardian aged eighteen (18) or older may create an account, enter into this Agreement, make purchases, and manage Student sub-accounts. Minors under the age of 18 are strictly prohibited from purchasing Services or creating independent primary accounts.
  • 2.2 Verifiable Parental Consent (COPPA): In compliance with the Children’s Online Privacy Protection Act (COPPA) and applicable state privacy laws, by enrolling a Student under the age of thirteen (13) and providing payment or registration details, you expressly grant verifiable parental consent for the School to collect, use, and store the Student’s personal information, class participation data, audio, and video solely as necessary to provide the Services and as outlined in Section 13 and our Privacy Policy.
  • 2.3 Account Security and Non-Sharing: You are solely responsible for maintaining the confidentiality of your login credentials. Each Student enrollment is a single-user license intended solely for the specific enrolled Student. Accounts, login credentials, and course links may not be shared among siblings, friends, or third parties. Unpermitted account sharing constitutes a material breach of this Agreement and may result in immediate account suspension or termination without refund.

3. Live Online Classes

  • 3.1 Scheduling and Attendance: Live classes are conducted synchronously via Zoom or another designated third-party platform at the scheduled dates and times displayed in your local time zone within the Parent Portal. Students are expected to log in on time. Instructors are not obligated to extend class times for late arrivals, and if no Students are present within the first fifteen (15) minutes of a scheduled session, the instructor may close the session, and the class shall be deemed forfeited.
  • 3.2 School Calendar: No live classes are held on posted School holidays. Our official academic calendar and holiday schedule are maintained in the Parent Portal.
  • 3.3 Administrative Modifications: The School reserves the right, in its sole discretion, to substitute instructors, modify class schedules, combine low-enrollment sections, or transition to an alternative virtual classroom platform when operationally necessary. We will provide advance notice of such changes whenever reasonably practicable.

4. Student Absences and Missed Classes

  • 4.1 No Refunds or Make-Ups for Student Absences: Tuition pays for your Student’s reserved seat in a class, regardless of actual attendance. Classes missed by the Student for any reason—including illness, scheduling conflicts, vacations, or personal emergencies—are strictly non-refundable, non-transferable, and will not be rescheduled or credited.
  • 4.2 Class Recordings: As a courtesy, most live classes are recorded and made available for enrolled Students in that specific section to review. However, the availability of a recording is not guaranteed. Technical failures, platform glitches, or instructor errors resulting in the absence of a class recording do not entitle you to a refund, credit, or make-up session for a missed class.

5. Self-Paced Courses

  • 5.1 Access Period: Enrollment in a self-paced course grants the enrolled Student a non-exclusive, non-transferable, revocable license to access the digital course materials for a period of one (1) year (365 days) from the date of purchase, unless a different duration is explicitly stated at checkout.
  • 5.1a Live Class Access: Enrollment in a live class grants access to the course portal and course documents until the day before the one-year anniversary of the class start date (for example, a class starting 9/1/2026 has access through 8/31/2027). Learning Worlds included with a live class remain available until 14 days after the last class meeting.
  • 5.1b Learning Worlds Rewards and Renewal: Free Learning Worlds time earned with classes is per child and ends if the qualifying purchase is refunded. If you choose to continue after free time ends, the plan renews automatically at the stated rate until you turn off auto-renew in your account; turning it off stops future charges and the current billing month is not refunded. We email reminders 7 days and 1 day before the first charge. If a child's live class already includes a paid plan, billing pauses while the class runs and for 14 days after, then restarts automatically with an email first. A monthly Realm Pass costs the $14.99 class rate while the child has open self-paced class access and returns to the regular price when that access ends, with an email 7 days before. The same reminders, auto-renew switch and live-class pause apply to Scholar Track.
  • 5.2 Scope of Service: Self-paced courses consist of pre-recorded content and digital materials and do not include live instruction, synchronous tutoring, or individualized grading unless explicitly stated in the course description at the time of purchase.

6. Technology Requirements and Outages

  • 6.1 User Equipment: You are solely responsible for providing and maintaining all hardware, software, and telecommunications necessary to access the Services, including a compatible computer or tablet, high-speed internet connection, functional webcam, and microphone.
  • 6.2 Force Majeure and Technical Outages: The School is not liable for, and will not provide refunds, credits, or make-up sessions for, lost instructional time or inability to access Services caused by circumstances beyond our direct control. This includes, without limitation, failures of your internet service provider, local power outages, hardware/software malfunctions on your device, or systemic outages of third-party infrastructure providers (including Zoom, web hosting services, or learning management platforms).

7. Cancellations and Rescheduling by the School

  • 7.1 Individual Lesson Cancellations: If an individual live lesson must be cancelled by the School due to instructor illness, emergency, or unforeseen circumstances, we will notify families via the Parent Portal or email as soon as reasonably possible. In such instances, the School will, at its discretion, either schedule a live make-up session or provide a comprehensive pre-recorded video lesson to cover the curriculum. No monetary refunds or tuition credits are issued for rescheduled or recorded make-up lessons.
  • 7.2 Full Course Cancellation: If the School cancels an entire course or class section prior to its scheduled start date (for example, due to insufficient minimum enrollment) and you choose not to transfer to an alternative section, you will receive a full 100% refund of all tuition and fees paid for that cancelled course.

8. Refund Policy: Live Classes

  • 8.1 72-Hour Cancellation Window: You may request a refund for a live class by submitting a formal cancellation request through the Parent Portal at least seventy-two (72) hours prior to the scheduled start time of the first class session of the term. Approved refunds will be remitted to the original payment method.
  • 8.2 Expiration of Refund Eligibility: No refunds, credits, or pro-rated adjustments will be issued for withdrawal requests submitted within seventy-two (72) hours of the first scheduled class session or at any time after the course has commenced, regardless of whether the Student attended any sessions.
  • 8.3 Deposits and Trial Classes: Course deposits, registration fees, and trial-class fees are strictly non-refundable under all circumstances, though they may be applied as a tuition credit toward future enrollment if explicitly specified in the promotional terms at the time of purchase.

9. Refund Policy: Self-Paced Courses

  • Due to the immediate digital nature of self-paced curriculum, you may request a refund within twenty-four (24) hours of purchase, provided that no more than ten percent (10%) of the course materials or downloadable PDFs have been accessed or downloaded. Approved refunds for self-paced courses are subject to a mandatory five percent (5%) deduction to cover non-recoverable merchant card-processing fees. After twenty-four (24) hours from the time of purchase, all self-paced course sales are final and strictly non-refundable.

10. Payment Terms, Installment Plans, and Chargebacks

  • 10.1 Installment Plans: When you select a payment plan at checkout, you commit to paying the entire course tuition in full. Installment plans are a financing convenience, not a month-to-month subscription. You authorize the School to automatically charge your designated payment method on the scheduled installment dates.
  • 10.2 Delinquent Payments: If an automatic installment payment fails or becomes past due, the School reserves the right to immediately suspend the Student’s access to live classes, recordings, and the learning portal until the account is brought current. Suspension of access due to non-payment does not pause the course timeline or relieve you of your obligation to pay the remaining balance of the full course price.
  • 10.3 Chargeback Policy: You agree not to initiate unwarranted credit card chargebacks or payment disputes with your financial institution to circumvent the refund policies set forth in Sections 8 and 9. If you initiate a chargeback for a valid charge under these Terms, your account will be immediately terminated, and you agree to reimburse the School for any chargeback penalty fees (typically $15–$25 per occurrence) plus reasonable administrative and collection costs incurred in disputing the chargeback.

11. Charter School Families and Third-Party Funding

  • 11.1 Purchase Order Approval: Enrollments funded through a public charter school, Educational Savings Account (ESA), or other third-party educational vendor program are contingent upon the timely receipt and approval of a valid Purchase Order (PO) or voucher from that institution.
  • 11.2 Credit Card on File and Ultimate Financial Responsibility: All charter school families must maintain a valid personal credit or debit card on file with the School at the time of registration. You acknowledge and agree that you remain personally and ultimately financially responsible for all tuition and fees incurred by your Student. If your charter school or funding agency denies the invoice, revokes funds, delays payment beyond the end of the academic semester, or fails to pay the full balance for any reason (including your Student disenrolling from the charter school), you expressly authorize the School to charge the full unpaid balance to your personal payment method on file following written notice to you.

12. Code of Conduct, Moderation, and Safety

  • 12.1 Student Conduct: Students are expected to behave respectfully toward instructors and peers during live sessions, on Class Walls, and within messaging features. Bullying, harassment, profanity, sharing of inappropriate content, cyber-disruption, or any behavior that compromises the safety or learning environment of others is strictly prohibited.
  • 12.2 Parent Conduct: We maintain a zero-tolerance policy for hostility, harassment, verbal abuse, or intimidation directed at our instructors or administrative staff by Parents.
  • 12.3 Suspension and Dismissal: The School reserves the absolute right to remove a Student from a live session, revoke community messaging privileges, or permanently dismiss a Student and terminate an account for repeated or severe violations of this Code of Conduct by either the Student or the Parent. Dismissals resulting from behavioral or conduct violations are strictly ineligible for any refund of paid tuition.
  • 12.4 Platform Monitoring: To maintain a safe educational environment, all platform communications, Class Walls, and messages are moderated. You acknowledge that the School has the right, though not the obligation, to monitor, review, edit, or delete any Student account activity or messages for safety and compliance purposes.

13. Class Recordings, Student Work, and Media Release

  • 13.1 Internal Educational Use: Live classes are routinely recorded for quality assurance, instructor training, safety monitoring, and student review. Class recordings are shared strictly within the secure portal accessible only to families enrolled in that specific class section. You and your Student are strictly prohibited from downloading, screen-recording, or distributing class recordings outside the platform.
  • 13.2 Class Wall Sharing: Student assignments, projects, and written or audio work ("Student Work") may be displayed on the internal Class Wall to foster peer learning and community among classmates.
  • 13.3 Non-Identifiable Marketing License: By enrolling, you grant the School a perpetual, royalty-free, worldwide license to use, reproduce, and display anonymized Student Work, written projects, audio clips, and class excerpts that do not display the Student’s recognizable face or full name on our website, social media channels, and promotional materials to celebrate student achievements and showcase instructional outcomes. We never sell Student Work or data to third parties.
  • 13.4 Identifiable Likeness Opt-In: The School will never publicly display, publish, or use photographs or video footage showing a Student’s recognizable face in external marketing or social media without first obtaining a separate, explicit written opt-in media consent from the Parent. Any such opt-in consent may be revoked by the Parent in writing at any time for future marketing materials.

14. Intellectual Property Rights and Prohibited Uses

  • 14.1 Ownership: All curriculum, lesson plans, stories, characters, workbooks, downloadable PDFs, videos, audio recordings, assessments, software, graphics, and logos provided through the Services ("School Materials") are the exclusive proprietary property of Motherly Notes or its licensors and are protected by United States and international copyright, trademark, and intellectual property laws.
  • 14.2 Limited Personal License: Upon enrollment, you are granted a limited, personal, non-exclusive, non-sublicensable, and non-transferable license to view and print downloadable School Materials solely for the enrolled Student’s personal educational use in connection with the course. All downloadable PDFs are digitally watermarked and tracked to the purchasing account.
  • 14.3 Strict Prohibitions & Anti-AI Clause: You may not—and may not permit any third party to—copy, reproduce, modify, translate, publish, resell, distribute, publicly perform, or create derivative works from any School Materials. Specifically, you are strictly prohibited from:
  • Sharing watermarked PDFs or login access with non-enrolled individuals, co-ops, or tutors;
  • Uploading School Materials to third-party file-sharing, homework-help, or study websites (e.g., CourseHero, Quizlet, Scribd); or
  • Using any School Materials, text, illustrations, or audio/video recordings to train, fine-tune, or input into any artificial intelligence (AI) or machine learning models.

15. Non-Solicitation of Instructors

  • During your enrollment and for a period of twelve (12) months following the conclusion of your last course with the School, you agree not to directly or indirectly solicit, hire, or engage any Motherly Notes instructor or staff member to provide private tutoring, language instruction, or educational services outside of the Motherly Notes platform without the express prior written consent of the School.

16. Placement, Academic Credits, and Disclaimers of Results

  • 16.1 Educational Guidance: Language proficiency assessments (including "Find My Level" tools), placement recommendations, and instructor feedback are provided for informational and pedagogical guidance only. Language acquisition depends heavily on individual student effort, practice, and aptitude; therefore, the School makes no guarantees regarding specific fluency outcomes, grades, or standardized test scores (including AP® Exam scores).
  • 16.2 Academic Credit Transferability: While Motherly Notes may offer accredited coursework or College Board–approved curriculum, the acceptance of credits, grades, or transcripts is always at the sole discretion of the receiving public school, private school, charter school, or university. It is the Parent’s sole responsibility to verify credit transferability requirements with their local school district or target institution prior to enrollment.

17. Privacy and Data Protection

  • We collect only the personal information and platform activity necessary to administer classes, track academic progress, support student learning, and improve our educational offerings. We never sell family or student personal data to third-party marketers. Parents have the right to review the personal information we have collected regarding their Student, request corrections, or request deletion of such data (subject to mandatory academic record-keeping requirements) by contacting us as set forth in Section 23.

18. Disclaimer of Warranties

  • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL SCHOOL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE SCHOOL DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

19. Limitation of Liability

  • TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MOTHERLY NOTES, ITS FOUNDERS, DIRECTORS, INSTRUCTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICES. IN ALL EVENTS, THE SCHOOL’S TOTAL AGGREGATE LIABILITY TO YOU OR ANY STUDENT FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF TUITION ACTUALLY PAID BY YOU TO THE SCHOOL FOR THE SPECIFIC COURSE GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

20. Indemnification

  • You agree to indemnify, defend, and hold harmless Motherly Notes and its officers, directors, instructors, and employees from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your or your Student’s breach of this Agreement; (b) your or your Student’s violation of any law or the rights of a third party (including intellectual property infringement); or (c) any dispute between you and your charter school or third-party funding agency.

21. Governing Law, Dispute Resolution, and Binding Arbitration

  • 21.1 Governing Law: This Agreement and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
  • 21.2 Informal Resolution: Before filing any formal legal claim, you agree to first contact us at julie@motherlynotes.com with a written description of the dispute and allow thirty (30) days for the parties to attempt to resolve the matter informally in good faith.
  • 21.3 Binding Arbitration: If a dispute cannot be resolved informally within thirty (30) days, you and the School agree that any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with venue located in Los Angeles County, California (or conducted virtually via video conference). Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Either party may, however, bring an individual action in small claims court if the claim qualifies, or seek injunctive relief in a court of competent jurisdiction to prevent the unauthorized use or infringement of intellectual property.
  • 21.4 CLASS ACTION WAIVER: YOU AND THE SCHOOL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

22. Modifications to These Terms and General Provisions

  • 22.1 Updates to Terms: We reserve the right to modify or update these Terms from time to time. The version of the Terms accepted by you at the time of checkout shall govern that specific purchase. All subsequent purchases, renewals, or new semester enrollments shall be governed by the then-current version of the Terms posted on our website.
  • 22.2 Severability and Waiver: If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms on a particular occasion will not be considered a waiver of those rights in the future.
  • 22.3 Entire Agreement: This Agreement, together with our Privacy Policy and any specific course terms presented at checkout, constitutes the entire agreement between you and Motherly Notes regarding the Services and supersedes all prior written or oral understandings.

23. Contact Information

  • For questions regarding these Terms, student privacy requests, or billing and refund assistance, please contact us through the Parent Portal or via email at:
  • Motherly Notes School
  • Email: contact@motherlynotes.com

Version 2026-11-01